Effective Date: 12 May 2025
This Privacy Policy supersedes all previous versions.
RocketBotRoyale.co ("the Website") employs cookies and similar tracking technologies, including pixel tags, for various purposes outlined herein. For the avoidance of doubt, the term “cookies” in this policy encompasses all technologies that collect data during use of the Website.
We process personal data lawfully, fairly, and in accordance with applicable data protection laws in the jurisdictions where we operate.
This Website is not intended for use by individuals under the age of 18. We do not knowingly collect or process data relating to minors.
This Privacy Policy outlines the nature of the personal data we collect, how it is used, your rights in respect of such data, and the legal basis for our processing activities.
The Website is operated by RocketBotRoyale ("we", "us", or "our"), which acts as the Data Controller of your personal data collected through your use of the Website.
We have appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy. Should you have any queries regarding the handling of your personal data, you may contact:
Email: [email protected] Postal Address: Data Protection Officer, RocketBotRoyale, 19 Albion Street, Hull, East Yorkshire, England, HU1 3TG
Account Registration Data: name, username, password, date of birth, address, email, occupation, display name, subscription settings, mobile number.
Payment Data: debit card details when processing withdrawals.
Gameplay Data: records of gameplay activity on the Website.
Email and Chat Communications: all emails, live chats, in-game messages, and other direct communications.
Social Media Profiles: publicly available profile data when interacting with us via social platforms.
Profile and Risk Analysis Data: behavioural data used for risk assessment, personalised services, and regulatory compliance.
Marketing Data: records of your responses to our promotional efforts.
Device hardware/software information, IP address, access time, browser language, crash reports, and unique device identifiers.
We may receive additional personal data from third-party service providers for the purposes of:
Account verification and security.
Marketing and advertising analytics.
Hosting and infrastructure support.
Audience behaviour analysis.
Fraud detection and prevention.
Responsible gaming and user protection measures.
Feedback collection and service improvement.
We do not collect financial data from affiliate platforms, only whether a referral has led to registration and deposit behaviour.
We use your personal data only where lawful to do so. This includes, but is not limited to:
Account creation and management.
Communication regarding account, policy, or service updates.
Customer support and feedback collection.
Competition entry management and reward issuance.
Website security and maintenance.
Website and product performance enhancement.
Compliance with legal obligations including identity and age verification.
Marketing communications and personalisation.
Fraud prevention and detection.
Self-exclusion enforcement and responsible gaming tools.
Display of username/avatar in marketing content (where applicable).
Marketing communications may include:
Affiliate promotions.
Game launches and platform updates.
Tournament notifications.
Offers, avatars, and XP-based rewards.
Marketing is conducted only with your consent, collected via:
Email opt-in.
SMS opt-in.
You may withdraw your consent at any time by:
Clicking the unsubscribe link in marketing emails.
Sending “STOP” in response to SMS marketing.
Adjusting settings in your account preferences.
Please note: up to 96 hours may be required to process opt-out requests. Service communications will continue as necessary.
We retain your data only as long as required for the purposes outlined. This determination considers:
The volume, nature, and sensitivity of data.
Potential risks of unauthorised use or disclosure.
Applicable legal retention requirements.
We may retain account and identity verification records for up to seven (7) years following account closure.
Data no longer required is anonymised securely and irreversibly. Anonymised data may be retained for analytical or regulatory purposes.
To prevent future marketing contact, we retain your contact information in a suppression list after you opt out.
You have the following rights with respect to your personal data:
Access: You may request a copy of your data.
Correction: You may amend incorrect or incomplete data via your account or by contacting support.
Erasure: You may request deletion of your data, subject to legal exceptions.
Objection: You may object to certain processing activities, including direct marketing.
Restriction: You may request limited processing in certain circumstances.
Withdraw Consent: You may withdraw marketing consent at any time.
Complaint: You may lodge a complaint with the relevant data protection authority.
Verification of identity may be required before requests can be processed. Requests deemed excessive or repetitive may be refused.
To exercise your rights or raise queries regarding this Privacy Policy, please contact our DPO (see Section 2).
We reserve the right to amend this Privacy Policy. Updates will be published on this page and are effective upon publication. You are advised to review this policy periodically.